Privacy Policy
Privacy Policy
Introduction
This privacy policy sets out your rights, how to contact me and (if you need to) how to complain. Sarah Grainger, at Dyslexia Coventry, is registered as a “sole trader “and provides dyslexia assessments/screeners for primary and secondary age school individuals. By providing me with your personal information, you accept and consent to the practice as described in this privacy policy. I am regulated by the general data protection regulations, and I am responsible as a “controller “of the personal information for the purposes of those laws.
Overview
I protect the privacy of all who share personal data with me via email, post, text, phone or through the website – www.dyslexia.coventry.co.uk, dyslexia.coventry@gmail.com I will only collect and use personal data in ways that are described in this policy. I have strict policies and procedures in place to protect your data when you send it to me, and when I process it, to provide you with the services you have requested.
The data you provide me with will be used only for the efficient provision of agreed-upon services, and it will not be shared with anyone else. I am registered with the information Commissioners office, the regulator of the data protection act, 1998 and abide by its requirements.
Client rights
You may request to
*Receive confirmation as to whether or not the personal information concerning you is being processed and access your stored personal information, together with supplementary information.
*Receive a copy of personal information, you directly volunteer to me in a structured, commonly used and machine readable format.
*Request rectification of your personal information that is in my control or request erasure of your personal information.
*Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute and may be subject to my own legitimate interest and regulatory requirements.
If you wish to exercise any of the above rights or receive more information, please contact the Data Protection Officer (DPO) using the details provided below
Email: dyslexia.coventry@gmail.com
Phone: 07368 533607
Why do I collect your data?
Processing of your personal information is necessary for the performance of the contractual obligations toward you, and providing you with my services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which I am subject.
When you use the site, you consent to the collection, storage, use, disclosure and other uses of your personal information as described in this privacy policy.
I may collect your data in the following ways:
*Communications with you if there is a response to an email web inquiry text or telephone call.
*To supply you with the services and products you request.
*To provide you with ongoing communications.
*To collect payment for my services to comply with statutory requirements for bookkeeping, auditing, and accounting.
*I encourage clients to carefully read the privacy policy and use it to make informed decisions.
How will I use this information about you?
I may use your information to:
*Provide a Dyslexia assessment/screener/educational assessment.
*Send you communications requesting feedback on any service you have received online.
*Send you information about our services you may opt out of receiving these.
What information is collected?
Personal information which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, Identify individuals. Such information includes name, email address and other information such as payment information.
For diagnostic assessments, information held may include medical disability information, date of birth, educational establishment, gender background information on the child being assessed from the child, from parents, from school, previous assessment data, notes on strengths, weaknesses and areas of need.
Why is this information collected?
I collect personal information about you, and/or the individual when you book a Dyslexia assessment/screener. All of the information that is collected is held securely on a password protected computer, and an encrypted, iCloud account.
Who has access to your information?
Sarah Grainger, (Dyslexia Coventry) has access to your information. Your information will not be sold or rented to 3rd parties and no information will be shared for marketing purposes.
How is the information received?
The personal information comes from various sources.
*When you voluntary provide me with your personal details in order to register.
*When you use or access my services with your use.
*When you voluntarily provide me with copies of data, telephone or email.
How is the information used?
I may use the information for the following:
*Communicating with you.
*Sending you notices regarding my services
*Providing you with technical information
*Responding to any client service issues you may have
*To communicate with you and keep you informed about our latest updates and services.
How long do I keep your data?
I will retain your personal information for as long as necessary to provide my services, and as necessary to comply with my legal obligations, resolve disputes and enforce our policies. I will comply with the legal requirement to destroy outdated, unused or unnecessary information at the earliest opportunity. This will vary depending on the services provided. I keep copies of assessment reports which are stored electronically and test papers for the time required by law and as advised by our professional bodies, this may vary over time, but at the time of writing this policy, it is until the learner is aged 25. I may rectify replenish or remove, incomplete or inaccurate information at any time and at my own discretion.
How is your information safeguarded?
Great care is taken in implementing and maintaining the security of my business. I store the information collected about you electronically and on paper. Electronic data is kept in a secure iCloud account as well as an encrypted hard drive. All files containing sensitive information such as diagnostic assessment reports, are also password protected. Hard copies of documents are stored securely in a fireproof, locked cupboard. Although I take reasonable steps to safeguard information, I cannot be responsible for the acts of those who gain unauthorised access or abuse our site, and I make no warranty, express, implied, or otherwise, that I can always prevent such access. When you engage in my services, I use email or file sharing to transfer data, using password protection if it contains sensitive or confidential information. After you use my services, I may reach out asking you to provide feedback. This feedback is optional. In any event information you provide will be stored securely in the ways outlined above.
How can you withdraw your consent?
You have the right to have your personal data erased. You can withdraw your consent by contacting Dyslexia Coventry by email. Please note that this right is not absolute – I am required to hold certain data for legal and accounting reasons.
How can you get access to your personal data?
If you want to know what personal data I have about you or your child, you can ask me for details of their personal data and for a copy of it.
How to get in touch
If you have any general questions or concerns about the site or any of the information I collect about you and how I use it, you can contact
Email: dyslexia.coventry@gmail.com
Phone: 07368 533607
Updates or amendments to this privacy policy or reserve the right to periodically, amend or advise the privacy policy. Material changes will be effective immediately upon the display of the revise privacy policy on the website. The last revision will be reflected in the last modified section.
Date of policy: June 2023
Next update: June 2024
