Terms and Conditions
Terms and conditions
Definitions:
‘Client’ is the person or persons who request arrange and pay for the service. This is assumed to be the person who makes initial contact with Sarah Grainger.
‘Learner’ is the person receiving assessment from Sarah Grainger.
‘Consultancy’ This is the provision of education, advice or consultations charged and carried out by Sarah Grainger.
‘School holidays’ is any period of non-term time inclusive of all school dates within the UK.
Payment:
Currently, the cost of a full diagnostic assessment is £425, a Dyslexia Diagnosis Update is £220-£250 and a Literacy Difficulties Screener is £130-£150. A coloured overlay test is an additional £50.
A deposit of 50% total agreed fee is required at the time of booking in order to secure the date and time unless otherwise specified. A 14 day cooling-off period is available for every booking. After 14 days, the deposit is retained, however, the date can be re-arranged.
Payment of the remaining 50% total agreed fee must be made, at the latest, three days before the assessment day, unless otherwise specified. Interest will be charged on any payment which is outstanding for more than 14 days. Interest will accrue at a rate of 4% per month on all outstanding sums from the due date until payment is received by Sarah Grainger.
Payment can be made by cheque, cash or bank transfer.
Costs of services will be reviewed every September.
Cancellation:
Cancellation should be advised by dyslexia.coventry@gmail.com or telephone 07368 533607.
Full refund will be given if cancellation date is more than 14 days before the scheduled event.
If cancellation is received 14 days or less before the scheduled event, the client will be charged 50% of the agreed fee.
If cancellation is received up to 5 working days before the scheduled event, the client will be charged 100% of the agreed fee.
The full fee is payable if you do not cancel your booking and do not attend your booking.
Cancellations by Sarah Grainger Dyslexia Coventry:
Sarah Grainger reserves the right to cancel bookings for reasons of viability, adverse weather conditions, illness, or other unforeseen reasons, or if it is believed there is any reputational risk to the company.
Assessment:
1) Before diagnostic assessment. Detailed background information will be gathered from parents and the school through questionnaires. This is essential information which is used to inform the assessment. Follow-up phone calls may also be made to support this information.
2) The assessment will be carried out at an agreed venue.
3) The adult or carer known by the learner, for example, the learners parent or carer or a member of School staff is asked to remain onsite, or nearby for the duration of the assessment. Sarah Grainger will work with a learner with no other person in the same room for the duration of the assessment.
4) If the assessment is to take place at Sarah’s home, there will be a private driveway to park on and the assessment room can be seen from the parking space, through a window. Toilet facilities are accessible.
5) Diagnostic assessments: If necessary, further, follow-up tests may be needed. The time and venue for these will be arranged after the initial testing. No further charge will be made for these tests.
6) Diagnostic assessment: Unless otherwise agreed, a report will be written within two weeks of the assessment, it will be sent to clients who are then advised to share it with the school or parent. Sarah will be available to discuss the report at a time arranged. No extra fee will be charged for this discussion. This may be on the telephone or video call.
7) Further advice may be offered to school or parents or carers at an additional cost if necessary and appropriate.
8) Appointment times should be adhered to. In the event of appointments not being attended on time, the session will end at the prearranged time and charged at the same rate.
Code of Ethics:
Sarah Grainger is a member of BDA British dyslexia Association. Please refer to the BDA Code of Ethics.
Complaints:
If you have any concerns about any practice or incident relating to Sarah Grainger, Dyslexia, Coventry. Please contact Sarah in the first instance for an informal discussion. If this does not solve your concern, you may refer to the BDA complaints procedure.
General:
Sarah Grainger reserves the right to alter these terms and conditions. Sarah will, however, notify you of any changes. Unless otherwise agreed in writing these terms and conditions shall prevail over any other terms of business or conditions put forward by you.
Date of policy: June 2023
Next update: June 2024
