Terms and Conditions

Last updated: January 2026

• Client: The person who makes initial contact, arranges and pays for the service.
   
• Learner: The individual receiving the assessment or service.
   
• Assessment: A dyslexia assessment, update assessment, exam access assessment or literacy assessment provided by Sarah Grainger.
   
• Consultancy: The provision of educational advice, guidance or consultation provided by Sarah Grainger.
   
• Education setting: A school, college, university, training provider or workplace.
   

Current fees are published on the Dyslexia Coventry website and apply to children, young people and adults.

At the time of publication:

• Full Diagnostic Dyslexia Assessment
   
  • £425 at Sarah’s Coventry base (CV2)
     
  • £475 at a school, education centre or workplace
     
• Dyslexia Update Assessment
   
  • £375 at Sarah’s Coventry base
     
  • £425 at an education setting
     
• Exam Access Arrangements Assessment
   
  • £225 at Sarah’s Coventry base
     
  • £250 at the education setting
     
• KS1 Literacy Assessment (under age 8)
   
  • £375 at Sarah’s Coventry base
     
  • £400 at the child’s school
     

Optional additional services (e.g. visual stress screening, maths screening, JCQ paperwork) are charged separately and agreed in advance.

Fees are reviewed periodically and may be subject to change.

• A 50% deposit of the agreed fee is required within 3 days of booking to secure the appointment, unless otherwise agreed in writing.
   
• A 14-day cooling-off period applies to all bookings.
   
• After the 14-day period, the deposit is non-refundable but the appointment may be rearranged subject to availability.
   
• The remaining balance must be paid no later than 4 days before the assessment, unless otherwise agreed.
   
• Late payments may incur interest at 4% per month on outstanding sums after 14 days.
   

Payment may be made by:

• Bank transfer
   
• Cash
   
• Cheque
   

Where an assessment is commissioned directly by a school or organisation, an invoice will be issued and payment terms will be agreed in advance.

Cancellations must be made by email to dyslexia.coventry@gmail.com or by telephone on 07368 533607.

• Cancellation within 7 days of booking: deposit refunded
   
• Cancellation after 7 days but more than 14 days before the appointment: deposit retained
   
• Cancellation 14 days or fewer before the assessment: 50% of the total fee payable
   
• Cancellation 4 days or fewer before the assessment: 100% of the total fee payable
   
• Failure to attend without cancellation: 100% of the fee payable
   

Sarah Grainger reserves the right to cancel or rearrange appointments due to illness, adverse weather, safeguarding concerns, or other unforeseen circumstances. In such cases, an alternative date will be offered or fees paid will be refunded.

1. Prior to assessment, detailed background information is gathered through questionnaires and discussion. This information is essential to the assessment process.
    
2. Assessments take place at an agreed venue.
    
3. For children and young people, a parent, carer or member of staff must remain onsite or nearby for the duration of the assessment.
    
4. Where assessments take place at Sarah’s Coventry base, parking is available on a private driveway and toilet facilities are accessible.
    
5. In some cases, additional follow-up testing may be required. Any additional costs will be discussed and agreed in advance.
    
6. Unless otherwise agreed, written reports are provided within 2–3 working days of the assessment.
    
7. A follow-up discussion to explain the report is included at no extra cost.
    
8. Additional consultancy, training or follow-up support may be provided by separate agreement and may incur additional charges.
    
9. Appointment times must be adhered to. Late arrival may result in reduced assessment time, with the full fee still payable.
    

Clients are entitled to receive a full written assessment report.

Standardised test materials (including test papers and scoring protocols) are protected by copyright and confidentiality agreements with test publishers and cannot be shared, copied or released, including under data access requests.

Sarah Grainger is a member of the British Dyslexia Association (BDA) and the Dyslexia Guild, and works in accordance with their respective Codes of Ethics and professional guidance.

All assessments and related services are delivered in line with current best practice, professional standards and ethical requirements for specialist dyslexia assessors.

If you have a concern about any aspect of the service, please contact Sarah Grainger in the first instance to discuss this informally.

If the issue cannot be resolved, you may refer the matter to the British Dyslexia Association complaints procedure.

• Dyslexia Coventry reserves the right to amend these Terms and Conditions.
   
• Clients will be notified of significant changes where applicable.
   
• These Terms and Conditions apply unless otherwise agreed in writing.
   
• By booking a service, you confirm that you have read and agreed to these Terms and Conditions.